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Sales, maintenance and repairs
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17/07/2015 by Domestic8
Really happy with the service we received. Rang up the shop to arrange washine machine repair at a time convenient to us, and recieved a call notifying us when the engineer was on his way. Really friendly service, and although our washing machine wasn't fixable (as we suspected), they were able to offer us a really good deal, put a new machine in that day, took the old one away, and even had a quick check on our tumble dryer in the process. Had we chosen to shop around and not buy a new machine from A.C.E.S, the call out fee we'd have paid was reasonable, and I'd recommend them to anyone in the area.
Reliable and friendly service from a local business!!
Just wanted to send big thanks for the excellent service today. I always prefer to use local trade so ACES being in Woodthorpe was a first choice.
Having phoned this morning, Nick was here promptly and despite him having major problems dismantling a part of the oven, which had totally sealed itself over the many years, he replaced the element and had my faithful oven working again with a smile! Big thanks.
Shelley Corke 04/09/15
I just wanted to drop a quick message to say thank you for how quickly and efficiently you dealt with this issue. Both your engineers were really friendly, informative and helpful and i was impressed by the speed my issue was dealt with. I was particular impressed by the follow up visit and the fact that nobody kicked up any fuss or challenged what i'd said. So refreshing compared to some of your competitors.
Whilst i hope not to have any future issues with my oven i promise to be in touch if we do. Quick question though, i don't suppose you fit spot-lights?
Great customer service
25/05/2015 by mikelapare2
My washing machine went down over the bank holiday weekend. Reached the owner by phone who offered to meet at the shop out even though it was after hours. Got the parts, repaired the unit, enjoyed the weekend. The owner was not only helpful, he did it with a smile on his face. Great customer service!
This morning we had the dreaded leaking washing machine, son home from Uni with all of his washing and no annual leave left to take time off work after today.
Hotpoint were next to useless and more interested in selling me cover than in repairing our machine. So I turned to A.C.E.S and cannot praise them enough.
Very professional engineer visited within hours, identified the issue and due to the expense of repair advised replacement was a better option. He was able to address my fears about a delay and mounting washing by offering to find a replacement today, deliver it and take away my damaged one. It makes a refreshing change to get real quality customer service and I highly recommend them.
SianW-2 10 Jan 2016
Report Review I phoned every cooker repair company in the yellow pages on the 27th December and A.C.E.S. were the only company that were willing to come out during the xmas period. The technician phoned 30mins before arriving, as promised and was extremely efficient, fixing our Smeg cooker in under 30mins. I can't recommend them highly enough, they provide a very professional service.
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